A featured contribution from Leadership Perspectives, a curated forum for enterprise technology leaders, nominated by our subscribers and vetted by the CIOApplications Editorial Board.

President and CEO | PDS

PDS is Uniquely Qualified to Deliver Your HCM Solution

PDS is a leading provider of HCM systems offering a core suite of recruiting, onboarding, human resource, benefits, payroll, and time and attendance software throughout the U.S., Canada and the Caribbean.

Next year, PDS will celebrate 50 years of delivering HR, benefits and payroll solutions! No other HCM vendor has this level of seasoned expertise. Pat Palmer, President and CEO at PDS, shared that ‘Many PDS customers have grown with us over the years as they continue to receive a high return on their initial investment, while they continue to gain value from our ongoing product and service improvements.’

PDS customers benefit from the fact that implementations are performed by trained PDS staff that are experts in the Vista solution. We have invested in the education of our Professional Services team and give them the tools that they need to be the best at what they do. Our customers benefit from their deep experience, and years of gathering best practices for implementation techniques while implementing our solution in a range of industries. Our experienced team helps them to assess their priorities, set realistic, achievable goals, optimize automation while leveraging the power of our configurable HCM product, and put into place efficiencies that will establish thoughtful habits and achieve success.

PDS customers appreciate the user-friendliness of the Vista product. In other software products, it can be difficult for a User to find what they are looking for.

In Vista, information is clear and concise with the User in mind. PDS truly grasps that our customers need the system to be simple, and it should make their lives easier, not be over complicated.

PDS is one of the only remaining HCM vendors that offer our product in either a Cloud or on-premise deployment model. We offer customers options that allow them to choose the model that works best for them. Depending upon the preferences customers may elect an on-premise implementation and if appropriate migrate to the Cloud whenever they choose. Our product agility allows PDS to offer our customers Disaster Recovery services to assist in the event of a ransomware attack, equipment failure, weather event or other natural disaster.

"Many PDS customers have grown with us over the years as they continue to receive a high return on their initial investment while they continue to gain value from our ongoing product and service improvements," stated Pat Palmer, President and CEO at PDS.

One other subtle difference from other products is that PDS provides our customers with multiple database environments, instead of just one. Do not assume that other vendors offer this convenience! In fact, most vendors cannot offer this. Having multiple environments, Production, Training, and a Demonstration environment, allows customers to ramp up their staff while not impacting their production environment. This also offers the customer a feeling of security since they can practice a new product feature, a new HCM scenario, or strategy in a test environment, before making any live edits that could impact the company. Having a sample demonstration environment is also extremely useful as it offers sample data configuration and usage that helps to illustrate new product functionality.

PDS continues to focus on engaging with our customers via a variety of events that deliver product education and share best practices. In May 2023 our User Group Conference recently conducted their 36th conference in Fort Worth, Texas where hundreds of customers gathered to “Steering Vista Into the Future”, and collaborated with the PDS team to prioritize product functionality improvements. Conference attendees value the opportunity to learn about the latest product offerings, engage with their peers, brainstorm on new features and directly influence the product direction. Plans for our 2024 conference event are already underway, as PDS recognizes the importance of offering the means for customers to collaborate and network with other product experts.

PDS customers have learned that we don’t just offer “lip service”. We listen to our customer’s suggestions and work to gather consensus on enhancement priorities so that we are delivering what they need, when they need it. Throughout the year, PDS offers continued improvements to our product, and we are proud to say that our customers’ loyalty is what makes us unique!

The articles from these contributors are based on their personal expertise and viewpoints, and do not necessarily reflect the opinions of their employers or affiliated organizations.